Frequently asked questions

If your question isn’t covered here, contact us and we’ll help.

1) Who are these courses for?

Homeowners, apprentices, and early-career techs who want safer, cleaner repairs without guesswork. We label each course Beginner, Intermediate, or Advanced.

2) What tools do I need?

Each course lists exact tools and consumables. Many lessons demonstrate alternatives so you can start with the tools you already own.

3) Do I get a certificate?

You receive a completion certificate from PlanetFrame Fixworks. It’s a learning credential, not a state license. Always follow local codes and permitting.

4) How long do I have access?

Lifetime access for individual courses you purchase. If content is updated, you get the new material automatically.

5) What’s your refund policy?

We offer a 14-day refund if you’ve completed less than 25% of the course. Contact support with your order details to request a review.

6) Are there safety warnings?

Yes. We cover PPE, shutoffs, thermal and electrical hazards, ventilation, and pressure testing. Never work outside your comfort zone.

7) Do you cover local code?

We explain model-code principles and note common local variations. Always verify with your local authority before starting work.

8) Can teams enroll?

Yes. We support team enrollments and progress tracking. Contact us for group pricing.

9) Do you provide live support?

We host monthly office hours and maintain a moderated Q&A board for troubleshooting and best practices.

Ready to start learning?