Privacy Policy

Effective date: January 1, 2026

Who we are

PlanetFrame Fixworks provides online plumbing repair courses. You can contact us at [email protected] or +1 (415) 555-0198.

Information we collect

• Account data: name, email address, and password hash.
• Transaction data: purchased courses and billing details (processed by our payment partners).
• Usage data: pages viewed, features used, device and browser information.
• Support data: messages you send via forms or email.

How we use information

• Provide and improve courses and site functionality.
• Process payments and deliver receipts.
• Respond to support requests and communicate updates.
• Detect, prevent, and address technical issues or abuse.

Legal bases

We process personal data based on your consent, contract performance, and legitimate interests such as site security and product improvement.

Cookies

We use cookies to remember your preferences (like theme), keep you signed in, and measure basic usage. You can control cookies in your browser. The cookie banner on our site allows you to accept core cookies. Disabling cookies may limit functionality.

Data retention

We retain account and transaction records for as long as necessary to provide services and comply with legal obligations. Support messages are retained for up to 24 months unless deletion is requested where applicable.

Sharing and disclosure

• Service providers: hosting, analytics, and payment processors under contract.
• Legal compliance: if required by law or to protect our rights and users.
• Business transfers: if we merge, acquire, or sell assets, data may transfer with appropriate safeguards.

Your rights

Depending on your location, you may request access, correction, deletion, restriction, or portability of your personal data. Contact [email protected] to make a request.

Children

Our courses are intended for adults and supervised apprentices. We do not knowingly collect personal data from children under 13.

Security

We use technical and organizational measures to protect data. No method of transmission or storage is 100% secure; please use strong, unique passwords and enable available security features.

International transfers

Information may be processed in countries other than your own. We use appropriate safeguards and contractual clauses when required.

Changes to this policy

We may update this policy periodically. If changes are material, we will notify you by email or site notice.

Contact

For privacy questions or requests: [email protected].